Optelian assists customers with system designs, installations, cut-overs and migration plans to meet specific network needs. Optelian provides expert advice and services should a unit or system fail to meet specifications or become inoperative for some reason. Fast and expedient options are available to support all of your needs.
- Technical support
- Repair and Replacement : same day, overnight or customized on-site solutions
- Emergency Technical Support is available 7/24 via telephone
Optelian provides on-site assistance when a new system or product is being deployed in the network. It is to everyone’s advantage to understand the technology and techniques of the systems being installed. This can be arranged by contacting your local Optelian Sales and Service representative.
Optelian will assist in providing applications information and system layout drawings detailing how and where Optelian systems fit in specific network applications. To request this assistance, please contact your local Optelian Sales and Service person or email Systems Support for more information.
Remote Technical Support
Download our quick support client for remote support.
The Quick Support application you are about to run is used for support purposes only, and does not install any files. It will temporarily create a secure support session using www.teamviewer.com technology. Optelian support personnel will only use this application after receiving customer permission to access the terminal being supported. Optelian will terminate the session immediately after completing the support task in question or upon customer request.
Sessions are encrypted, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards. The key exchange also guarantees a full client-to-client data protection. Teamviewer servers are unable to read any data streams. For further information on the remote session security please visit, https://www.teamviewer.com/en/products/security.aspx”