Technical Support

Optelian Telecommunication Engineers can assist customers with system designs, installations, cut-over's and migration plans to meet specific network needs as well as service issues should a unit or system fail to meet specifications or become inoperative for some reason. Fast and expedient options are available to support all of your needs.

• Technical support
• Repairs and Replacements : same day, over night or Customized on-site solutions
• Emergency Technical Support is available 7/24 via telephone.

On-Site Support

Optelian can provide on-site assistance when a new system or product is being deployed in the network. It is to everyone’s advantage to understand the technology and techniques of the systems being installed. This can be arranged by contacting your local Optelian Sales and Service representative.

Application Support

Optelian will assist in providing applications information and system layout drawings detailing how and where Optelian systems fit in specific network applications. To request this assistance, please contact your local Optelian Sales and Service person or email Systems Support for more information.  You may also call 877-225-9428.